Returns of Substandard or Unsuitable Items
Federal regulation requires us to accept the return of any item that is substandard (less than full quality for that item) or unsuitable (inappropriate for you at the time it was fitted, rented or sold). There is no charge to you for such a return. Call (770) 991-4417 and we will arrange pickup or send you a prepaid return label.
Repairs and Maintenance of Rented Equipment
For any Medicare-covered item you rent from us, we maintain, repair or replace it at no charge and no repair cost to you, for as long as you rent it. Never attempt a repair yourself — call us.
Returning Equipment When You Are Finished
When your physician discontinues your equipment, call (770) 991-4417. What happens next depends on the item:
- Items we delivered (CPM units, cold therapy, DVT prevention, most mobility equipment) — we schedule a pickup from your home at no charge. Please do not leave equipment outside.
- Items shipped to you (Motus Nova and similar) — we send a prepaid return label with instructions. Some items return directly to the manufacturer for reconditioning.
Returning equipment promptly matters: continued rental billing stops when the item comes back.
Items We Cannot Accept Back
For hygiene reasons we cannot accept opened electrode pads, used liners or used padding unless they are defective. Custom-fitted bracing cannot be returned once fitted unless it is defective or unsuitable — so please tell us within the first few days if the fit is not right, and we will adjust or replace it.
Start a Return or Repair
Call (770) 991-4417, or email orders@rangeofmotion.us with your name, the item, and the serial number if you have it. Our office is open Monday–Friday 9:00 AM–5:00 PM Eastern, and a technician is available 24 hours a day if your equipment fails outside those hours.
Start a return or repair request online · Return Policy (PDF)